PRIVACY POLICY

1. INFORMATION WE COLLECT

When you use our website or services, we may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• WhatsApp number
• Pickup location or address
• Delivery destination
• Shipment details
• Number of boxes or packages
• Package dimensions or weight
• Description of items being shipped
• Container or shipping information
• Information submitted through our quote request form
• Information provided when communicating with BENE XPRESS
• Other information reasonably necessary to provide our services

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website activity.

2. HOW WE USE YOUR INFORMATION

BENE XPRESS may use your information to:

• Respond to your questions and inquiries
• Process quote requests
• Prepare and provide shipping estimates
• Arrange customer pickups
• Coordinate transportation and shipping
• Coordinate delivery
• Communicate with you about your shipment
• Provide shipment or service updates
• Maintain business and transaction records
• Improve our website and services
• Protect our website and business from fraud, abuse, or unauthorized activity
• Comply with applicable laws and legal obligations

We use personal information primarily to provide, coordinate, and improve the services requested by our customers.

3. HOW YOUR INFORMATION MAY BE SHARED

BENE XPRESS does not sell your personal information as part of our ordinary business operations.

We may share information when reasonably necessary to provide the services you request.

This may include sharing appropriate information with parties involved in:

• Pickup transportation
• Shipping and freight services
• Container transportation
• Logistics operations
• Delivery services
• Customs or governmental processes
• Website hosting and technical services
• Security and technical support
• Professional or legal services

For example, information necessary to complete an international shipment may need to be provided to transportation, shipping, logistics, customs, or delivery providers.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, property, customers, or others.

4. WEBSITE HOSTING AND TECHNOLOGY

BENE XPRESS uses Spaceship for website hosting and related website infrastructure.

When personal information is submitted through our website, Spaceship may process or store that information as necessary to provide its hosting and related services.

Spaceship’s current Data Processing Addendum describes Spaceship as a data processor and the customer/site owner as the data controller for customer data processed through covered hosted services.

Spaceship also states that its hosting services include security measures such as SSL protection, malware monitoring, firewall protection, and other technical safeguards.

Spaceship’s own privacy practices are governed by Spaceship’s applicable privacy policy and terms.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance, or other legitimate website purposes.

These technologies may collect technical information such as browser type, device information, IP address, and website activity.

The specific cookies and technologies used may change as BENE XPRESS’s website develops.

6. INTERNATIONAL SHIPPING

BENE XPRESS coordinates services involving transportation between the United States, the Dominican Republic, and Northern Haiti.

To arrange and complete an international shipment, certain customer and shipment information may need to be shared with transportation providers, shipping companies, logistics providers, customs authorities, government agencies, and delivery providers where reasonably necessary.

The information shared will depend on the requirements of the particular shipment and applicable laws.

7. INFORMATION SECURITY

BENE XPRESS takes reasonable measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website is hosted using Spaceship’s hosting infrastructure, which includes security features such as SSL protection, firewall protection, malware monitoring, and other security measures.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For your protection, please do not submit unnecessary sensitive information through our website, email, text messages, or WhatsApp.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Maintain customer and transaction records
• Communicate regarding shipments
• Resolve disputes
• Protect our business
• Comply with applicable legal or regulatory requirements

When information is no longer reasonably necessary, it may be deleted, destroyed, anonymized, or otherwise disposed of in accordance with applicable requirements.

9. YOUR PRIVACY RIGHTS

Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information.

These may include, where applicable:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting information about how your information is collected or used
• Exercising applicable rights concerning the sale or sharing of personal information
• Exercising other rights provided by applicable privacy laws

Certain rights may be subject to legal exceptions or verification requirements.

10. PRIVACY REQUESTS

If you have a privacy question or would like to submit a privacy request, contact us:

BENE XPRESSEmail: [email protected]Phone:813.480.2400813.848.4719WhatsApp:509.316.5858

We may request reasonable information to verify your identity before completing certain privacy requests.

11. CHILDREN’S PRIVACY

Our website and services are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to BENE XPRESS, please contact us using the information above.

12. THIRD-PARTY SERVICES

Our website may provide access to third-party websites, communication services, social-media platforms, or other external services.

Those services may have their own privacy policies and terms.

BENE XPRESS is not responsible for the privacy practices of third-party services that are outside our control.

13. CUSTOMER-SUBMITTED INFORMATION

You are responsible for ensuring that information you submit to BENE XPRESS is accurate and that you have the authority to provide information concerning another person or organization.

Please provide only information reasonably necessary for your quote, shipment, pickup, delivery, or other request.

14. CHANGES TO THIS PRIVACY POLICY

BENE XPRESS may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date shown at the beginning of this policy.

We encourage you to periodically review this Privacy Policy.

15. CONTACT BENE XPRESS

If you have questions about this Privacy Policy or how BENE XPRESS handles personal information, contact us:

BENE XPRESSEmail: [email protected]Phone: 813.480.2400 / 813.848.4719WhatsApp: 1.509.316.5858Website: beneexpress.comSocial Media: @benexpresshaiti